By Chibuzor Alli
Ikeja Electric Plc has started refunding customers who previously paid for electricity meters under the Meter Asset Provider (MAP) programme.
The electricity distribution company announced the development during its September virtual stakeholder engagement, a monthly forum where it provides customer education, gives operational updates and addresses issues affecting service delivery.
Under the refund arrangement, eligible customers will receive their money through credits applied to their electricity vending transactions over the approved refund period.
Ikeja Electric meter refunds explained
Ikeja Electric said customers eligible for the Ikeja Electric meter refunds can track the status of their payments online using either their meter number or account number.
According to the company, its refund dashboard provides information on the meter cost, number of refunds, monthly refund amount, total amount refunded and the date of the most recent refund.
The dashboard also provides the applicable refund token, which is sent to the customer’s registered phone number or email address.
“Customers can monitor their refund status online using their meter number or account number. The refund dashboard provides details including the meter cost, refund count, monthly refund amount, total refund received and last refund date, as well as the applicable refund token sent to the customer’s registered phone number or email address,” the statement read.
Customers who have concerns about their Meter Asset Provider refunds have been advised to use Ikeja Electric’s official complaint channels or visit their nearest undertaking office for assistance.
Ikeja Electric warns against unauthorised electrical work
The company also used the stakeholder engagement to warn customers against employing unauthorised electricians following recent incidents involving fatalities linked to unsafe electrical work.
Olaniyi Olayiwola, Head of Quality, Health, Safety & Environment, urged customers not to allow unqualified or unauthorised individuals to climb Ikeja Electric poles, work on power lines, interfere with electrical installations or carry out illegal connections.
He said recent incidents had resulted in the loss of life of people who attempted to undertake unauthorised electrical activities on or around the company’s network.
“Please do not engage electricians to climb Ikeja Electric poles. If you see someone carrying out unsafe activities around our infrastructure, kindly report to us,” Olayiwola said.
He also advised customers not to intervene directly when they see unsafe electrical activities. Instead, they should contact Ikeja Electric through its designated safety emergency channels.
Customers urged to keep clear of power lines
Olayiwola further called on customers and communities to maintain adequate clearance around high-voltage power lines.
He identified encroachment on electricity infrastructure and inadequate right-of-way as significant safety risks, stressing the importance of keeping people and structures away from areas that could expose them to electrical hazards.
The warning forms part of the company’s wider safety message to customers and communities within its network.
Ikeja Electric urges customers to use official channels
Kingsley Okotie, Head of Corporate Communications, also urged customers to depend on Ikeja Electric’s official communication and complaint channels when seeking information or resolving service-related concerns.
He said the company’s engagement with customers was intended not only to provide information but also to ensure that customers understood how to stay safe and where to seek assistance.
“Our engagement with customers goes beyond providing information. It is about ensuring that our customers have the knowledge and channels they need to stay safe, seek assistance and get their concerns properly addressed,” Okotie said.
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